We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Outage alert icon

As of: 1:59 PM, 11/23/24

About Your Bill

An overview of your bill, including explanations of what can cause your bill to change throughout the year.

How to Read Your Bill

icon green document

Our Interactive Bill Tool Shows You How Your Bill Works

How to Read Your Meter

icon green meter

Reading Your Meter, Get an Estimated Read, and More

How Electric Charges Work

Rates, Costs and Charges Explained

How Natural Gas Charges Work

gas flame

Natural Gas Charges, Gas Cost Recovery Charges and More

Factors that Affect Your Bill

Click the pie chart to discover more.

Electric use
Higher or lower electricity use is the largest factor that affects your bill.
Bill period length
The length of time in your bill period varies from month to month. More days in the bill period will result in a higher bill.
Weather-related use
Hot or cold weather often means using your air conditioner or furnace more, which will increase your energy use and bill.
Credits and surcharges
Credits will reduce your monthly bill, while additional surcharges will increase it.
Electric price changes
Changes in electricity pricing could raise or lower your bill.
Peak period use
The amount of electricity you use during peak periods (usually Summer weekdays from 2 – 7 p.m.) will affect your bill.
Higher or lower electricity use is the largest factor that affects your bill. The length of time in your bill period varies from month to month. More days in the bill period will result in a higher bill. Credits will reduce your monthly bill, while additional surcharges will increase it. Changes in electricity pricing could raise or lower your bill. The amount of electricity you use during peak periods (usually Summer weekdays from 2 – 7 p.m.) will affect your bill. Hot or cold weather often means using your air conditioner or furnace more, which will increase your energy use and bill.

Customer Guides, News, and Information

icon green envelope

Click here to read service and safety guides included in your bill

Behind on Your Bill?

There are programs that offer the help you need.

Explore Your Options

Frequently Asked Questions

There is a 2% late payment fee on energy charges that were not paid.

Residential customers will be charged when you have unpaid payments due that are six or more days late.

Commercial or industrial customers will be charged when you have unpaid payments due that are four or more days late.
Your bill gives you helpful details about your energy use, rates and saving money. Your bill has different sections such as:
  • Your energy use
  • Tips on how to save money
  • Important safety info
  • Ways to pay your bill
  • Updates to your account
View Our Interactive Bill

There are several places you can find your account number. One way to see your account number is log into our website and visit our home page (consumersenergy.com) where you will find your account number in the lower left-hand corner of the pay your bill widget (see below for example).

consumers energy home screen find your account number example

Another way to find your account number is through your bill. If you receive a printed bill, your account number will be on the upper right-hand corner of the bill (see below for example). You can also see your bill online by going to the Account History page and clicking on “View Bill.”

consumers energy find your account number example bill image


The Energy Use Details section of this site lets you see your energy use and its impact on your bill. You can use this to compare your costs at various times throughout the day. This lets you see if you pay more for your energy use during a certain time. By knowing how you are using energy, you can better understand and manage your use overall.

Click Here to View Full Energy Use Details

Yes. We have plans that can help you If you are unable to pay or are behind on your bill. With most programs, a late balance is enough to get help, so you don't have to wait.

Learn More About Payment Plans & Assistance

Your year-end tax statement will be available during tax season from December into April. To access your statement, please visit the Billing Options page. Note: In off-season periods (May to November) you will only be able to see your monthly billing statements throughout the year, which are located on the Account History page.