We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Outage alert icon

As of: 7:18 PM, 11/22/24

 

Couple looking at their energy bill from Consumers Energy

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  • Your Energy Use

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Your Bill Explained

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Ways to Pay

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Need your spouse to make changes on your account? Use the Release of Customer Information Form

Need your spouse to make changes on your account? Use the Release of Customer Information Form

It is important for us to do what we can to better protect your data privacy. As of October 2022, we require that the owner of the account must approve spouses to make changes and updates when speaking with a Customer Service Representative. Please fill out our Release of Customer Information form if you would like to allow permission for your spouse to call us.

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About Shut-Offs & Reconnecting

Learn How to Avoid a Shut-Off, and How to Reconnect Service if Shut Off

We know there are times when it’s hard to pay your bills. But you have options, even you’ve received a shut-off notice. Learn what actions you can take to avoid a shut-off, and the steps you need to take to restore your service.

Get Help with a Shut-Off

Rates & Meters Explained

Learn About Rates

No two households use energy the exact same way. So we offer a choice of rates to suit your needs.

Check Out Your Options Check Out Your Options

How to Read Your Meter

Most meters report your use electronically. But it’s still a good idea to know how to manually read your meter.

Learn How to Read Your Meter Learn How to Read Your Meter

Special Programs

Programs for Seniors

You may be able to get a protection plan, financial help or bill credits.

See Our Senior Programs

Veterans Programs

If you’re a veteran or are currently serving, there are special programs just for you.

See Our Veterans Programs