Peak demand is the time of day when customers use the most electricity. This is most common during air conditioning season, from June through September, during the late afternoon (2 – 7 p.m.). Electric demand can also spike during especially cold days. Reducing energy use during peak demand hours lowers stress on the electric grid and shifts energy use to less expensive off-peak times.

Events are planned when energy use is expected to be the highest, is in short supply, will be expensive or in response to an electrical grid emergency.

Energy Savings Events are usually in the summer months of June through September. They are called during an electric supply emergency, or when we expect peak electricity demand during hot, humid weather. While there is no maximum number of Events each year, we try to limit the total to less than 10 Events. Back-to-back events sometimes occur when hot, humid weather is expected a few days in a row.

Most people tell us they don’t notice much of a change in comfort during Events. Many things can affect the temperature inside your home such as the temperature outside, insulation, oven use and more.

Yes. You can opt out of one Event every calendar year (the one-year period that starts January 1 and ends December 31). To opt out of an Event please call 877-789-9883. Opt-outs can be requested in advance or after an Event has already started. Opt-outs scheduled in advance will only count against your one-per-year limit if the Event occurs that day.

For planned HVAC service, please call us at 877-789-9883 to schedule an appointment to remove the AC cycling device. When your HVAC work is complete, call us back and we’ll schedule a time to reconnect the device. There is no charge to disconnect or reconnect the AC Peak Cycling device.

If you need emergency HVAC service, please ask your contractor to set the device aside. Call us at 877-789-9883 to schedule a service appointment to reconnect the device.