For in-person visits from Consumers Energy and associated contractors: Always ask to see their badge. You can call us at 800-760-3295 to confirm any visitor claiming to work on behalf of Consumers Energy.
Scammers Spoofs and Tricks: Scammers can make things look like us — including caller ID, emails and websites. Watch out for misleading top search results in your browser and digital ads. Some customers have inadvertently contacted scammers after going online to search for the company’s phone number. Always double check a source before taking immediate action. If someone is asking for personal information and says they’re from Consumers Energy, hang up and call 800-477-5050.
Learn more on How to Avoid Scams.
Most Customers Should See Power Restored by End-of-Day Friday
Consumers Energy’s storm restoration work has entered the homestretch for customers affected by severe ice and thunderstorms that battered northern and southern portions of Michigan throughout the past week.
About 900 crews have helped restore power for customers who lost power over the weekend in the first series of storms that brought historic ice accumulation to northern Michigan and nine confirmed tornadoes to southern Michigan. Some 47,000 additional customers lost power on Wednesday afternoon and evening given high winds cultivated by a second storm system.
While changing conditions and the complexity of the damage has impacted restoration efforts, crews will continue to work around the clock so that almost all the 370,000 customers impacted will be restored by the end of the day tomorrow.
“We expect to continue making good progress thanks to more favorable weather conditions across Michigan,” said Norm Kapala, one of Consumers Energy’s Officers in Charge of restoration. “We thank our customers for their continued patience as we work safely around the clock to fully restore all customers as quickly and safely as possible.”
To thank customers in especially hard-hit areas for their understanding, Consumers Energy is working with local first responders and law enforcement in Crawford, Otsego, Oscoda and Alcona counties to provide free water throughout the day today to those impacted by the storms.
Scammers are conning business owners out of thousands of dollars. Find out how to protect your business.
1. If I'm late on a bill, Consumers Energy will demand immediate payment over the phone.
2. If I don't pay my energy bill, my power could be shut off within 24 hours.
3. Consumers Energy employees will ask for my credit or debit card number over the phone.
4. If I'm falling behind on payments, I should send a wire transfer or gift card to make up the payment.
5. If my caller ID says Consumers Energy, I can feel confident sharing personal information, including my birthday, Social Security Number and banking information.
Do you know the latest technology and scam tactics?
In a new scam, con artists are using threats and urgency to steal thousands of dollars a year from business owners.
Here’s how:
The best way to protect your business from a utility scam is to know a little about how we operate. If someone calls your business using any of the tactics below, hang up and contact the police.
We never use threats. We will never threaten to shut your power off within 24 hours. If you feel pressured for immediate payment or personal information, hang up the phone and contact customer service.
We never make demands. We won’t demand payment over the phone. Instead, we offer many ways to make payments safely and conveniently.
We never ask for prepaid credit cards. If a caller specifically asks you to pay by prepaid credit card or wire transfer, this is a huge warning sign. This is not a typical form of payment.
We never ask for personal information over the phone. We will not contact you by phone and ask for your account number or payment information. Sometimes con artists will attempt to trip you up by pretending to know your account number. We don’t do this either.
Scammer Got Your Number?
If you think you've been contacted by a scammer, call us at 800-477-5050.
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