Contact Us | Consumers Energy

As of: 10:29 PM, 12/23/24

Emergency - 24/7, Call 9-1-1 and (800) 477-5050

General - M-F (7 a.m. - 6 p.m.), Call (800) 477-5050

For those who are hard of hearing, call 7-1-1 for Telecommunication Relay Services

General/Residential

Our Michigan-based team of representatives is here to help.

Call 800-477-5050
(M-F, 7 a.m. - 6 p.m.)
Fax 1-800-363-4806

Business

Our dedicated business specialists are ready to assist you.

Call 800-805-0490
(M-F, 8 a.m. - 4:30 p.m.)

Landlord

Manage all the services for all of your properties from one place.

Call 855-477-9027
(M-F, 7 a.m. - 6 p.m.)

Hard of Hearing

Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Payment Locations

Locate a payment location near you:

10 Miles 25 Miles 50 Miles

Sort the payment locations by:

Filter by Payment Location or Consumers Energy Office:

Please note, you will be charged a $1.50 fee when using an authorized pay agent.

CLOSED DAILY FOR LUNCH 1-1:30 p.m.
Consumers Energy Offices:
2500 E Cork St, Kalamazoo, MI 49001
2613 E Maumee St, Adrian, MI 49221
2400 Weiss St, Saginaw, MI 48602
4000 Clay Ave Sw, Grand Rapids, MI 49548
530 W Willow St, Lansing, MI 48906
330 Chestnut Cadillac, MI 49601
4600 Coolidge Hwy Royal Oak, MI 48073
3201 E Court St Flint, MI 48506

Property Restoration Contacts

When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is here to address your concern. Contact them to schedule restoration of yards, lawns, driveways, sidewalks and roads affected by our work.

To contact the Property Restoration Team in your area, use this map

To view a PDF of the Property Restoration Map click here.

Contacts:

Additional Contacts

Billing and Payment

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

Payment by Phone
Call 800-371-9811

Other Contacts

Education Programs
Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Foundation
Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.

CAREERS

We’re always looking for great people to join our team. To learn more visit our Careers Page.

MEDIA

Please contact:
Katie Carey 517-740-1739
Brian Wheeler 517-788-2394
Email Us

Emergency - 24/7, Call 9-1-1 and (800) 477-5050

General - M-F (7 a.m. - 6 p.m.), Call (800) 477-5050

For those who are hard of hearing, call 7-1-1 for Telecommunication Relay Services

General/Residential

Business

Landlord

Hard of Hearing

Hard of Hearing

Payment Locations

Locate a payment location near you:

Sort the payment locations by:

Filter by Payment Location or Consumers Energy Office:

Property Restoration Contacts

Contacts:

Additional Contacts

CAREERS

MEDIA

PURCHASE USED OR SURPLUS EQUIPMENT

INTERNATIONAL