We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

Outage alert icon

As of: 6:20 PM, 11/14/24

Confirm Your Contact Information

Please Take a Minute to Confirm Your Contact Information So We Can Reach You with Important Information

When possible, we will reach out to you in advance about events affecting your service. Please take a minute and check that your email, phone number, and mailing address are current in your online account. Then check to be sure you’re signed up for the alerts you want to receive.

Follow These Steps to Update Your Information


  1. Click here to sign in and go to your customer dashboard
  2. On the left side of the page, click on Personal Information
  3. Verify or change your contact information

Image of Consumers Energy customer dashboard, with contact update areas highlighted
  1. Click here to go to the Log In page
  2. Click “Create a Profile”
  3. Follow the steps to create your online account

Image of Consumers Login page, where you can start the process of creating an online profile

Need Help Creating Your Online Account?

Call 800-477-5050 to get assistance from a customer service representative.