Your Bill, Explained
When you have questions about your energy bill, you’ll find the answers you need, including:
- Information about the charges on your bill
- Factors that can raise or lower your bill
- How we can help you reduce your energy use
Understanding Electric Charges
There are two types of charges on an electric bill: Power supply (kWh) and delivery charges.
Understanding Natural Gas Charges
There are three types of charges on a natural gas bill: Gas cost recovery, distribution and customer costs.
Learn MoreEvery month, your energy use can change. Here are some reasons why:
- Weather: Your bill changes depending on how you heat or cool your business.
- Number of days in a billing cycle: Some months have more days in their billing cycles. More days can mean a higher bill.
- Estimated meter reads followed by an actual meter read: When estimates don’t match what you used, an actual meter read adjusts your bill according to your use.
- Equipment: When you add equipment to your business, your energy use increases. When you replace older equipment with newer, more efficient equipment, you use less energy.
- Production: When you add a shift or speed up your production demands, your energy use increases. When your production slows, your energy use decreases.
Small changes in your energy use can make a huge impact. We offer some great resources that can help you reduce your which include:
- Expert advice: Talk to a business energy advisor for more ways to save energy and money.
Residential customers will be charged when you have unpaid payments due that are six or more days late.
Commercial or industrial customers will be charged when you have unpaid payments due that are four or more days late.
Make and Receive Payments Electronically
Receive your bill and make payments electronically through Electronic Data Interchange (EDI). It’s an option for large businesses who can receive ANSI X12 formats. There is a specific setup required to get the electronic payment process started. For more details, see our online guide or contact us.
We Can Help You Lower Your Energy Bill
Many businesses reduce their energy use and save money after they work with our Business Account Managers. Your manager will work with you to create a customized plan to help you reach your energy goals. Talk to us today.
More Features for Upgraded Meters
Upgraded meters give you details about your energy use, along with other advantages, like:
- Providing you with a snapshot of energy use from the previous day to track your use by the month.
- Sending you automated alerts when your energy use seems to be higher than normal.
- Allowing you to set your billing due date to match your needs.*
- Letting us know right away if your service is interrupted.
*An upgraded meter and qualified rate is required.
Which Date Works Best?
Choose a due date for your bill that fits your schedule and your budget plan. Please note: an upgraded meter and qualified rate are required.
