Secure Website

Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.

Valid Login

Warning message

Your information doesn't match our records. Please try again

Sorry that User ID is not found. Hint: Your User ID could be an email address or a username you created. Go back to sign in to try again or click here if you would like your user ID to be emailed to you.

Your account has been locked, please wait 30 minutes or use one of the options below.

/forgot-user-id

/customer/profile/create-profile

/customer/program-options/ac-peak-cycling

Your User ID or Password doesn’t match what we have on file. Please try again. You may also make a guest payment or report an outage without logging in.

Sorry, that User ID not found. Hint: Your User ID may not be an email address.

Sorry, it looks like that’s the wrong password. Please try again. Check password guidelines for tips.

Haven't received an email?

or Verify with something else.

OR

We need a little information to locate the account you're seeking. Please choose one
of the options below to get started.

Account Number

Your account number is located at the top of your bill. It's 12 digits long. Most of the time, it starts with the numbers 10.

Invoice Number (Optional)

Your invoice number can be found next to the account number. Please only enter this if you'd like to specify an invoice to be paid.

Account ZIP/Postal

Please enter the billing ZIP for the account you're paying for.

Last 4 Digits of Social Security or Tax ID Number

Please enter the Account Holder's Last 4-Digits of SSN or Tax ID.

Phone Number

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

Last Name

Please enter your last name as it appears on your monthly statement. If you are a business, please enter the full business name.

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

Just a reminder, you won't be able to see an account balance unless you locate via Account Number.

Phone Number

Service Address

We couldn't identify your service address using the above information. Please complete the below fields to continue.

Address Lookup Service is not working.
Please enter address below.

House Number

Please enter the number portion of the service address.

Street

Apartment/Unit/Suite (Optional)

ZIP/Postal

The information you provided does not match an account. Please verify your information and try again.

The information you provided either doesn’t match an account or isn’t specific enough to identify an individual account. Please try again or use the Account Number + Zip Code search instead.

Don't Get Locked Out

Looks like you're having trouble logging in to your account.

To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attempt

Need a Hint?
Passwords are case sensitive
Make sure your keyboard doesn't have the caps lock on
Your password is between 6-20 characters long
Your password will have at least one letter and one number
Your user ID is at least 6 characters long
Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character

On a Mobile Device?
Try using your Fingerprint Password Manager on your phone to log in. Click here to get started

You can also reset your password to make sure you're using the right one.

Reset Your Password

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