We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.
Have Streetlight Issues?
Please select who you are below.
If you want a new streetlight installed, upgraded, removed, or replaced due to light brightness or angle, please contact your local municipality.
Reporting an Issue Is as Easy as 1,2,3
Step 1: Open the Streetlight Outages Map
Then enable your location, enter the address, or pan and zoom the map, to find the light in need of repair.
Step 2: Select the Streetlight to Report
After selecting, click on “Report Outage.” If you don't find the light on the map, you may add a streetlight at that location by clicking on the streetlight icon with a plus sign. We will look into whether that light is maintained by us.
Step 3: Add Details about the Streetlight Issue
Answer a few questions, provide your contact information and then click on “Submit Outage Report.”
Ready to Start Reporting?
Ready to Start Reporting?
Ready to Start Reporting?
Ready to Start Reporting?
Frequently Asked Questions
The streetlight outage map has a lookup feature based on the GPS coordinates of the light you select. Because streetlights are not attached to an actual building, the map assigns a “Point” or “Cross Streets” address, which may not seem to be the right address. Our service workers do not rely on this address, but instead use the GPS coordinates to get to the correct light. We often have residents provide a landmark or a home address that the light is near in the comments area of the outage report. This is great information for the service worker to make sure they are at the right light.
To report a streetlight that is not on the map, you can enter the address or move around the map to find the exact location of the streetlight. Then, click on the add a streetlight button; you’ll see this button on the upper-right side of the map as an icon of a streetlight with a plus sign. Next, mark where the streetlight is located and click on “Report Outage” to complete the outage form. We recommend that you also safely take a photo of the light and attach it in the report. This way our team has a reference when they look into whether this light is owned by us. This photo also helps our service workers find the streetlight more easily during the day.
Please note: It takes about two weeks to look into an issue with an added streetlight, refresh our map and put your order through.
It takes about two weeks to look into an issue with an added streetlight, refresh our map and put your order through. During that same time period, you may get an email from us indicating that the light is not maintained by us. This email will let you know who you should contact to get your streetlight issue fixed.
There are many reasons a light may take longer to be repaired. This could be due to some wiring that needs to be replaced, a part needs to be ordered, or even special equipment needs to be brought in. We are aware of the issue and are working hard to get it fixed as soon as possible. If one of these long-term fixes is needed, the light will turn red on the map. You can continue to check back to the map for more updates. The light will turn blue on the map when all repairs to the light have been made.
When we find that a streetlight is not maintained by us, we show that as a grey marker. One of our larger communities, Grand Rapids, has provided a phone number for residents to call to report those issues to them directly. In other areas, you should start by reaching out to your local municipality for assistance on getting the light repaired.
There are some streetlight issues which our service workers can't complete on their own. These include broken poles, bad underground wiring, etc. When this work is sent to a new crew, the streetlight outages map turns the light back to a blue marker. Note that we are aware of the issue and are working hard to fix it quickly so that you are notified that the light issue is in extended repair, and that the map accurately shows this status.
Before you report the light issue again, please email us at outagereport@consumersenergy.com, provide the notification number and we will look into the status.
When the light turns red on the map, it means that a long-term fix is needed. This could be due to wiring that needs to be replaced, a part needs to be ordered, or even special equipment needs to be brought in. The service worker may have put in a temporary fix to get the light working, but it still needs more work to fully complete the repair.
You can continue to check back to the map for more updates. The light will turn blue on the map when all repairs to the light have been made.
If you want a new streetlight installed, upgraded, removed or replaced, please reach out to your local municipality. They will then reach out to us to start this work.
As we continue to replace High Pressure Sodium lights with energy-efficient LED lights you will see a difference in the light output. We have recently begun vicinity upgrades to help with uniformity of lights along streets as well. This means when our Service Workers are replacing the light, they also replace those on either side of that repair to provide uniformity.
If the LED light replacement is shining into your home, please select “Bulb positioning needs adjusting” from the “What’s wrong with the light?” drop down on the form. We have recently begun adding shields to lights to fix these types of issues. Be sure to add in any details (i.e. which room of house light is hitting etc.) in the comments section to better help our service workers in fixing the issue.
When typing into the search bar, you can enter an exact address, a city, or cross streets (ex. “Terrace St & Concord Ave, Muskegon, MI”). From there you can zoom in and out to find the exact streetlight you would like to report or check status on.
If you do not see the issue you would like to report, please choose the “Other” option and enter as many details about the light as you can in the the comments section.
To get an update on a streetlight, zoom in to find the light on the map. Click on it and it will show when the light was reported and if it is in progress or in extended repair. Or, click on “Check Outage Status” and enter the requested criteria for a full list of outages that you reported and what their status is.
To get an update on a streetlight you did not report, zoom in to find the light on the map. Click on it and it will show when the light was reported and if it is in progress or in extended repair.
You will first need to make sure your location is enabled in your settings. Once it is enabled, you can click on the blue compass arrow icon located on the upper-right side of the map to allow the tool to find your location. This is the easiest way to find the streetlight if you are near it. If you are in an area that does not have great service and it’s having a hard time finding your location, you may try to enable Wi-Fi on your device. The device (with Wi-Fi turned on) measures the signal strength of all nearby Wi-Fi networks that it finds. This information can be factored in when determining how close or far the device is from these wireless points.
Our Conversion to LEDs
Starting in fall 2018, we made the decision to convert all failed Cobrahead streetlights to LEDs. In some cases, we not only convert the Cobrahead streetlights with a failed fixture to LED, but also convert those near the failed light. We expect this conversion to be completed by the end of 2028.
If you’re having issues with light coming into your home, select “Bulb positioning needs adjusting” as the problem. Be sure to include the specifics of where the light is entering the home in the comments section of the outage report form.
For streetlight modifications, addition or removal please review “Upgrading Your Streetlights” and then contact one of our Business Account Specialists at 800-805-0490.
Reporting an Issue Is as Easy as 1,2,3
Step 1: Open the Streetlight Outages Map
Then enable your location, enter the address, or pan and zoom the map, to find the light in need of repair.
See Streetlight Outages Map
Step 2: Select the Streetlight to Report
After selecting, click on “Report Outage.” If you don't find the light on the map, you may add a streetlight at that location by clicking on the streetlight icon with a plus sign. We will look into whether that light is maintained by us.
Step 3: Add Details about the Streetlight Issue
Answer a few questions, provide your contact information and then click on “Submit Outage Report.”
Ready to Start Reporting?
Ready to Start Reporting?
Ready to Start Reporting?
Ready to Start Reporting?
Upgrading Your Streetlights
Be prepared to answer the following when you call about upgrading:
What lighting style are you interested in?
Choose Post Top, Cobrahead or Mongoose.
What type of pole would you like?
Select a fiberglass, fluted or wood (Cobrahead and Mongoose only) pole. Special order steel poles are available by request.
What type of light fixture do you want?
You have a choice of an open fixture (cutoff), or an enclosed fixture (non-cutoff).
What wattage do you need?
A number of different wattage options are available. Before choosing, be sure to confirm if your area has a minimum wattage requirement.
Ordering a Streetlight
Once you start an order with a Business Account Specialist, your order will be sent to a Project Coordinator. They will contact you to discuss options and project requirements, and will partner with internal engineering teams to develop a project package and cost estimate. To get started, call a Business Account Specialist at 800-805-0490.
Maintenance Costs of Streetlights
We often get calls from our municipal customers about the costs for maintenance of streetlights. For the latest information on the rates charged, please visit the MPSC Filing page below to see the latest MPSC filings and click on the most recent Electric Rate Case.
See MPSC FilingsOur Conversion to LEDs
Starting in fall 2018, we made the decision to convert all failed Cobrahead streetlights to LEDs. We expect this conversion to be completed by the end of 2028.
If your community has issues with new LED conversions, such as light brightness, or illumination into unwanted areas, we might be able to help. If this issue covers a large area, speak with your Community Affairs Manager. They can discuss these issues on your behalf with the streetlighting group.
Frequently Asked Questions
The streetlight outage map has a lookup feature based on the GPS coordinates of the light you select. Because streetlights are not attached to an actual building, the map assigns a “Point” or “Cross Streets” address, which may not seem to be the right address. Our service workers do not rely on this address, but instead use the GPS coordinates to get to the correct light. We often have residents provide a landmark or a home address that the light is near in the comments area of the outage report. This is great information for the service worker to make sure they are at the right light.
To report a streetlight that is not on the map, you can enter the address or move around the map to find the exact location of the streetlight. Then, click on the add a streetlight button; you’ll see this button on the upper-right side of the map as an icon of a streetlight with a plus sign. Next, mark where the streetlight is located and click on “Report Outage” to complete the outage form. We recommend that you also safely take a photo of the light and attach it in the report. This way our team has a reference when they look into whether this light is owned by us. This photo also helps our service workers find the streetlight more easily during the day.
Please note: It takes about two weeks to look into an issue with an added streetlight, refresh our map and put your order through.
It takes about two weeks to look into an issue with an added streetlight, refresh our map and put your order through. During that same time period, you may get an email from us indicating that the light is not maintained by us. This email will let you know who you should contact to get your streetlight issue fixed.
There are many reasons a light may take longer to be repaired. This could be due to some wiring that needs to be replaced, a part needs to be ordered, or even special equipment needs to be brought in. We are aware of the issue and are working hard to get it fixed as soon as possible. If one of these long-term fixes is needed, the light will turn red on the map. You can continue to check back to the map for more updates. The light will turn blue on the map when all repairs to the light have been made.
When we find that a streetlight is not maintained by us, we show that as a grey marker. One of our larger communities, Grand Rapids, has provided a phone number for residents to call to report those issues to them directly. In other areas, you should start by reaching out to your local municipality for assistance on getting the light repaired.
There are some streetlight issues which our service workers can't complete on their own. These include broken poles, bad underground wiring, etc. When this work is sent to a new crew, the streetlight outages map turns the light back to a blue marker. Note that we are aware of the issue and are working hard to fix it quickly so that you are notified that the light issue is in extended repair, and that the map accurately shows this status.
Before you report the light issue again, please email us at outagereport@consumersenergy.com, provide the notification number and we will look into the status.
When the light turns red on the map, it means that a long-term fix is needed. This could be due to wiring that needs to be replaced, a part needs to be ordered, or even special equipment needs to be brought in. The service worker may have put in a temporary fix to get the light working, but it still needs more work to fully complete the repair.
You can continue to check back to the map for more updates. The light will turn blue on the map when all repairs to the light have been made.
If you want a new streetlight installed, upgraded, removed, or replaced, please reach out to your local municipality. They will then reach out to us to start this work.
As we continue to replace High Pressure Sodium lights with energy-efficient LED lights you will see a difference in the light output. We have recently begun vicinity upgrades to help with uniformity of lights along streets as well. This means when our Service Workers are replacing the light, they also replace those on either side of that repair to provide uniformity.
If the LED light replacement is shining into your home, please select “Bulb positioning needs adjusting” from the “What’s wrong with the light?” drop down on the form. We have recently begun adding shields to lights to fix these types of issues. Be sure to add in any details (i.e. which room of house light is hitting etc.) in the comments section to better help our service workers in fixing the issue.
When typing into the search bar, you can enter an exact address, a city, or cross streets (ex. “Terrace St & Concord Ave, Muskegon, MI”). From there you can zoom in and out to find the exact streetlight you would like to report or check status on.
If you do not see the issue you would like to report, please choose the “Other” option and enter as many details about the light as you can in the the comments section.
To get an update on a streetlight, zoom in to find the light on the map. Click on it and it will show when the light was reported and if it is in progress or in extended repair. Or, click on “Check Outage Status” and enter the requested criteria for a full list of outages that you reported and what their status is.
To get an update on a streetlight you did not report, zoom in to find the light on the map. Click on it and it will show when the light was reported and if it is in progress or in extended repair.
You will first need to make sure your location is enabled in your settings. Once it is enabled, you can click on the blue compass arrow icon located on the upper-right side of the map to allow the tool to find your location. This is the easiest way to find the streetlight if you are near it. If you are in an area that does not have great service and it’s having a hard time finding your location, you may try to enable Wi-Fi on your device. The device (with Wi-Fi turned on) measures the signal strength of all nearby Wi-Fi networks that it finds. This information can be factored in when determining how close or far the device is from these wireless points.