Identity Theft

Identity thieves want access to your account information. That’s why we take every precaution we can to keep it safe. This includes asking a few questions to validate your account when we talk with you. We ask that you be just as cautious to protect your identity. For starters, know how to spot a phony. We will never ask for personal information such as:

• Your Consumers Energy online account password or User ID
• Your User ID or password for your credit card or bank
• Your full Social Security number and driver’s license number

We will never ask you to send a payment to an address that is not publicly known as being a Consumers Energy payment office. You can check payment office locations on our Contact Us page. If you think your personal information has been unlawfully used to do business with us, please call us at 810-760-3245. 

How to Report Identity Theft

If you’re the victim of identity theft, complete the Consumers Energy ID Theft Information Form. Then fax required documentation (see form for more details) to 866-703-8115. If you don’t have access to a fax machine, call us at 800-477-5050 to make other arrangements.